Web Help Desk Admin Guide

Find out more about whd product features install and user guides release notes and more in this knowledgebase. Object moved this document may be found here. Tableofcontents introduction 22 keyfeatures 22 ticketchecklists 22 requesttypearchive 23 parent childservicerelationships 23 automatedticketingprocessing 23 it assetmanagementandinventory 23 it changemanagement 23 solarwindsproductintegration 24 fips 140 2compliantcryptography 24 architecture 24 ticketprocessing 27 evaluatetheapplication 28 setuptheapplication 29.

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Review typical stand alone and integrated deployment architectures.

Web help desk admin guide.

Tableofcontents introduction 23 keyfeatures 23 parent childservicerelationships 24 automatedticketingprocessing 24 it assetmanagementandinventory 24 it changemanagement 24 solarwindsproductintegration 24 fips 140 2compliantcryptography 25 architecture 25 ticketprocessing 27 evaluatetheapplication 28 setuptheapplication 29 setupoverview 29 setupmenuoptions 30. The customer portal is where you can submit a help desk ticket find all of the information about the products you own and see available hotfixes and upgrades as well as training opportunities for your products. This guide provides an overview of the web help desk whd features and information about deploying the software in your corporate enterprise. Using the information provided in this guide you can.

Set up the application. Web help desk whd provides you with affordable help desk ticketing and asset management. The success center is your home for onboarding training new user information the product knowledge base and official product documentation. Click here to view the guide in pdf format.